Shipping & Returns
Order handling time
After orders are paid, the warehouse department generally takes 3-6 working days (Affected by hot-sales season or public holidays, the processing time may be extended to 5-10 working days) for quality inspection, packaging, and then delivery to the logistics center for shipment.
Shipping methods
As a retail business in order to help customers obtain more cost-effective shipping services, Fire Bella Nova provides customers in North America, Europe, and other countries and regions with flexible shipping methods, including DHL, UPS, FedEx, Air Cargo, Sea Cargo, USPS, DHL e-commerce, etc.
Before placing an order, you will see all available shipping methods, the corresponding shipping time, and the freight for each shipping method. Generally, faster shipping time corresponds to a higher freight rate, you can choose it according to your needs.
Return & Exchange Policy
We try our best to ensure that the products you purchase can meet your requirements with strict quality control and careful packaging, but it is always impossible to be 100% satisfied.
We make it easy for everyone to return and refund. The following is some questions you want to know:
However, returns are only possible for faulty manufacturing and not for change of mind.